Provide technical support for customers and internal stakeholders via phone and remote diagnostics.
Troubleshoot complex robotic system issues and escalate when necessary.
Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Our technologies have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Act as a central point of contact, delivering proactive and reactive support services to a select set of high-profile, strategic customers.
Drive cross-functional teams to identify and resolve customer issues, manage performance against SLAs, and facilitate regular customer meetings and service reviews.
Use industry-leading tools to proactively identify service degradation, act as an escalation point for critical issues, and drive continual improvement through trend analysis and partnership with internal teams.
ServiceNow is a global market leader providing an intelligent, AI-enhanced, cloud-based platform that connects people, systems, and processes to make work smarter and faster. The company serves over 8,100 customers, including 85% of the Fortune 500, and has a culture focused on winning as a team, staying humble, and creating belonging with a commitment to sustainability and diversity.
Act as the overarching technical leader and platform architect for Consumer Fraud and Business Fraud engineering teams, driving strategy and mentoring engineers.
Architect, design, and optimize ultra-low-latency backend services, a high-throughput rules engine, and data pipelines for real-time feature computations.
Shape engineering culture, set high technical standards, and own mission-critical infrastructure for a platform processing massive volumes of real-time data.
The company is a leader in fraud prevention and AML compliance, providing a platform that uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud for banks, retailers, and fintechs worldwide. It has raised $145M from top investors, is remote-first with hubs in multiple cities, and hires talented, self-motivated individuals with a culture valuing performance over hours worked.